Highland Marina&Resort

RESERVATIONS

There is a two night minimum on all weekend reservations; three night minimum applies on holiday weekends. A copy of your drivers license, credit card used for deposit and auto tag number are required at check-in. The credit card must belong to the person reserving the cabin/cottage. We accept Visa, MasterCard, Discover or American Express cards over the phone. Some accommodations are Non-Smoking, smoking is permitted outside only. Sorry, we do not allow any pets unless you reserved a pet cabin. See our pet policy below for pet policy and rules.

AGE LIMITS

You must be 21 or older to make a reservation. A responsible adult must occupy each cabin or cottage for the entire visit.

ADVANCED DEPOSITS

Deposits must be received within 14 days to retain your cabin reservation. A deposit equal to one night's NIGHTLY RATE is required to secure your reservation. WEEKLY and HOLIDAY packages require a 100% deposit at the time of your reservation. Reservation confirmations will not be sent. We process credit cards immediately for deposits. The deposit will be credited to the last day of your reservation.

CANCELLATION

Cancellations 14 day or more days prior to arrival date will result in a 50% deposit refund. We cannot refund a cancellation of a guaranteed reservation made within two weeks of anticipated arrival date. Reservations may not be "moved" to another date to avoid cancellation fees. We must charge for the minimum number of nights required if you cancel a night after making your reservation. Our cancellation policy is intended to be fair to our guests and yet prevent the loss of income to our business. Remember, once we reserve a cottage for you, we remove it from the market, refusing all other requests.

CHECK IN - CHECK OUT

CHECK-IN time is 4:00 PM on the day that your scheduled reservation begins. THERE ARE NO EARLY CHECK-INS. Please, schedule your arrival at our office accordingly. If you do plan to arrive early, you may want to go out on the lake and keep your perishables in ice chests. Please make plans for older guests and infants who may be uncomfortable if you arrive early and must wait for your cabin. Upon arrival at our office, Guest(s)/Cardholders will receive their key(s). Only the person(s) named on the reservation may check in. Please have your driver's license and car license numbers readily available. The balance in full is due at this time. Upon your arrival, you will need to register and pay your balance.

CHECK-OUT time is 10:00 AM. Your cooperation in adhering to our established check-out time will be greatly appreciated by both our housekeeping staff and incoming guests. If you do not check out at 10 AM, there will be an additional charge of $25 per half hour. Please adhere to our 10 AM checkout policy.

NO SHOWS

Your reservation will be held only until 9A.M. the morning after your scheduled arrival. If you do not cancel the reservation prior to your arrival date and do not arrive as scheduled, you will forfeit your deposit.

OCCUPANCY LIMITS ENFORCED

Each cabin has a maximum vehicle and person occupancy. We insist that the number of guests is not exceeded. Our cabins are priced for basic occupancy. There is a $15 per person charge for all guests over the basic number, but no more than cabin maximum. Children under 8 are free, but do count as a cabin guest.

PARTIES

We do not allow house parties or wedding receptions in any of our cabins. We promote a family atmosphere. Children 17 and under must be supervised by an adult at all times.

PET POLICY

A $15.00 per night/ per pet, non-refundable fee plus applicable taxes will be charged. This fee will cover the expense this resort incurs to clean and disinfect the guest cottage. There is a $100 pet deposit, per pet, which is refundable upon a satisfactory inspection of your cabin after you have checked out. If in our judgment there is excessive cleaning needed caused by your pet shedding or allowing a dirty pet into the cabin, you will be charged a minimum of $50 for cleaning and exterminating our guest cottage.

Pets MUST NOT be left unattended in your guest cottage, nor left outside public entrances.

Pets must be on a leash or in a cage AT ALL TIMES when not in your guest cottage.

Pets are NOT allowed on the beach.

Pets are not allowed on the rental boats.

OWNER IS RESPONSIBLE FOR CLEANING UP AFTER THEIR PETS!

Dogs only, 2 pet limit. There is a strict 50 pound weight limit per pet! Any violations of these rules will result a loss of all monies paid including your deposit and you will be asked to leave the resort, sorry.

Owner is responsible for any damages caused by pet, including but not limited to; clogging of drains caused by washing pet, chewing of furniture, and damage to room linen or damage to carpet.

Pets are allowed in designated pet friendly cabins only. If you are not in one of these cabins, you CANNOT have a pet. Being found with a pet in a cabin that is not an approved pet cabin will result a loss of all monies paid including your deposit and you will be asked to leave the resort, sorry.

All pets must be current on all vaccinations.

We sincerely hope to have the opportunity to meet and serve you personally in the near future.