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Highland Marina Resort Policies

RESERVATIONS

There is a two night minimum on all weekend reservations; three night minimum applies on holiday weekends. A copy of your drivers license, credit card used for deposit and auto tag number are required at check-in. The credit card must belong to the person reserving the cabin/cottage. We accept Visa, MasterCard, Discover or American Express cards over the phone. Some accommodations are Non-Smoking, smoking is permitted outside only. Sorry, we do not allow any pets unless you reserved a pet cabin. See our pet policy below for pet policy and rules.
AGE LIMITS
You must be 25 or older to make a reservation. A responsible adult must occupy each cabin or cottage for the entire visit.
ADVANCED DEPOSITS
Deposits must be received within 14 days to retain your cabin reservation.  A deposit equal to one night's NIGHTLY RATE is required to secure your reservation. WEEKLY and HOLIDAY packages require a 100% deposit at the time of your reservation.  Reservation confirmations will not be sent. We process credit cards immediately for deposits. The deposit will be credited to the last day of your reservation.
CANCELLATION
Cancellations 14 day or more days prior to arrival date will result in a 50% deposit refund. We cannot refund a cancellation of a guaranteed reservation made within two weeks of anticipated arrival date. Reservations may not be "moved" to another date to avoid cancellation fees. We must charge for the minimum number of nights required if you cancel a night after making your reservation. Our cancellation policy is intended to be fair to our guests and yet prevent the loss of income to our business. Remember, once we reserve a cottage for you, we remove it from the market, refusing all other requests.
CHECK IN - CHECK OUT
Check-in is after 4:00 pm. Due to the necessity of cleaning and inspecting your cabin, we do not allow check-ins earlier than 4:00 pm. If you do plan to arrive early, you may want to go out on the lake and keep your perishables in ice chests. Please make plans for older guests and infants who may be uncomfortable if you arrive early and must wait for your cabin. The guest named on the reservation must check in, unless prior arrangements have been made with us. The remaining balance is due before the cabin may be occupied by any guest in the party. If you need to check-in after our office has closed, your cabin key will be inside our late arrival box located directly outside the store's entrance. Late check-ins must come to the office between 9:00 am and 11:00 am the following morning to pay the remaining balance and complete required paperwork. Guests who do not do so will be assessed a late processing fee. Guests agree to abide by all guidelines given at check-in.

Check-out is no later than 10:00 am and is strictly enforced. Guests who do not vacate the rental cabin by 10:00 am will be charged for another full day. You do not need to return to the office to check-out. Guest agrees to follow all check-out procedures as explained in arrival information. Please respect check-out time, as we need time to prepare the cabin for the next guest.
REFUND POLICY
We will do everything we can to make sure your cabin is ready for you. As in any home, malfunctions occasionally happen. No refunds will be issued for non-working amenities, malfunctions in equipment (i.e. fireplaces, appliances, televisions, internet, stereos, VCRs, etc.), early departures, or for any weather conditions.
NO SHOWS
Your reservation will be held only until 9A.M. the morning after your scheduled arrival. If you do not cancel the reservation prior to your arrival date and do not arrive as scheduled, you will forfeit your deposit.
OCCUPANCY LIMITS ENFORCED
Each cabin has a maximum vehicle and person occupancy. We insist that the number of guests is not exceeded. Our cabins are priced for basic occupancy. There is a $15 per person charge for all guests over the basic number, but no more than cabin maximum. Children under 8 are free, but do count as a cabin guest.
PARTIES
We do not allow house parties or wedding receptions in any of our cabins. We promote a family atmosphere. Children 17 and under must be supervised by an adult at all times.
PESTS and THE ENVIRONMENT
To ensure the best guest experience, we perform regular pest control maintenance on all of our cabins. Because our cabins are located in wooded areas we cannot guarantee that they will be pest or creature-free. We do not offer refunds or discounts for pests including ladybugs. Ladybugs are a part of our environment and we are unable to prevent them from occasionally visiting our cabins. Please contact our Reservations personnel during regular business hours to report any problems, and we will do our best to help you.

FIREPLACES

Fireplaces that are electric are usable year-round, but should not be used at any time when air conditioning is on in the cabin. Gas fireplaces are seasonal and are not in operation from April through September.
PET POLICY

A $15.00 per night/ per pet, non-refundable fee plus applicable taxes will be charged. This fee will cover the expense this resort incurs to clean and disinfect the guest cottage. There is a $100 pet deposit, per pet, which is refundable upon a satisfactory inspection of your cabin after you have checked out. If in our judgment there is excessive cleaning needed caused by your pet shedding or allowing a dirty pet into the cabin, you will be charged a minimum of $50 for cleaning and exterminating our guest cottage.

  • Pets MUST NOT be left unattended in your guest cottage, nor left outside public entrances.

  • Pets must be at least one year of age

  • Pets must be on a leash or in a cage AT ALL TIMES when not in your guest cottage.

  • Pets are NOT allowed on the beach.

  • Pets are not allowed on the rental boats.

  • OWNER IS RESPONSIBLE FOR CLEANING UP AFTER THEIR PETS!

  • Dogs only, 2 pet limit. There is a strict 50 pound weight limit per pet! Any violations of these rules will result a loss of all monies paid including your deposit and you will be asked to leave the resort, sorry.

  • Owner is responsible for any damages caused by pet, including but not limited to; clogging of drains caused by washing pet, chewing of furniture, and damage to room linen or damage to carpet.

  • Pets are allowed in designated pet friendly cabins only. If you are not in one of these cabins, you CANNOT have a pet. Any unauthorized pets in a cabin are subject to a $300.00 fee and you may be asked to leave the cabin immediately with no refund.

  • All pets must be current on all vaccinations.

We sincerely hope to have the opportunity to meet and serve you personally in the near future.

   
   
 
 
For more information or to make a reservation contact us today!
 Tel:  706.882.3437 or Toll Free:  1.866.378.7001
Book Online or E-mail us: reservations@highlandmarina.com
 
Highland Marina Resort
1000 Seminole Road LaGrange, Georgia 30240

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All Rights Reserved